Description

Original forms were submitted online on July 9, 2023. A payment confirmation was never received, but the charge appeared on the credit card statement. A response from the company was finally received on Jan. 11, 2024, stating that a completed .pdf form was ready to download, print, and submit to the US passport office. The form was unusable, got error message when trying to download. Correspondence via a phone call and repeated emails has been sent requesting a new email with a usable form and after no response, a request for refund has been denied. I have copies of supportive documents.