Description

My 91 year old dad received a letter stating that his home insurance was expiring. He called the number on the letter and spoke with a man identifying as ***** ****. My dad said his AAA insurance was paid up until the end of February. Shaun told him there was an increase and he could cover the difference with a credit card. Mr. Loar is NOT affiliated with AAA My dad used his credit card to cover the difference from what he had paid AAA insurance. He showed me the initial letter and his AAA insurance policy and asked me to look at the two. That was when I discovered he had been mislead. I looked up his credit card statement and saw the company name was 4Everhome Protection. I attempted several times to resolve this with the company using three different telephone numbers. I was hung up on twice and put on hold for extended periods of time. I called today and spoke with a service rep at a call center who said I could cancel and he would transfer my call so I could cancel. After 30 minutes of listening to music I hung up. We contacted the credit card company and disputed the charge.