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This was my Chat with them and I see my messages were not seen, so they must just generated false answers because after I told them I wanted to cancel my order, I could not get this information because they refused to connect to me through my personal email, but I did retrieve this chat through my work email. ME: When will I get tracking information on my order? This message didn't send. NOV 30, 2023, 9:37 PM BOLKEN: Hello,what is your order number or email address? DEC 1, 2023, 9:44 AM ME: Order 19121This message didn't send. Will I receive before Christmas?This message didn't send. DEC 1, 2023, 11:40 PM BOLKEN: Hello, sorry, this cannot be guaranteed what about the tracking I'm asking for? This message didn't send. DEC 2, 2023, 10:11 PM BOLKEN: Hello, our company will ship the goods as soon as possible TUE 9:38 AM ME: Order #19121, this order was placed on November 21, 2023 and have received no shipping information, this must have been shipped by now, can I please get the date it was shipped and what the approximate date of delivery will be?This message didn't send. TUE 9:50 PM You opened this conversation from boklen.com. THU 11:17 AM ME: Ask us for anything! Your emails will be responded in 24 hours. For inquiries about orders or help, please contract [email protected] Waiting to hear from us? Don't let our emails get lost in your spam folder! Please add us to your contact list. Please confirm your information is correct to receive notifications. I have emailed multiple times and have never received anything on my request in 24 hours, I just sent a chat to you on Thursday, November 30 and gave you the info you requested on December 1, 2023 and your response was my delivery cannot be guaranteed by Christmas, on December 2 you said you would ship the goods asap, on Tuesday, 12/12/2023 I sent another chat on my order and have not received a response as of today 12/23/2023. I checked my credit card and the charge was posted on 11/21/2023. All I want to know is when my order 19121 has been shipped and when it will be delivered. Your website states Fast & Free delivery. What is your definition of fast delivery, it has been 23 days since I placed my order. Please return a response ASAP or give me the information so that I can cancel my order and I will order from somewhere else. Thank you.This message didn't send. THU 9:01 PM BOLKEN Hello, it will take some time to ship, are you willing to wait?Seen by Boklen at January 20, 1970 at 11:56 AM ME: No, I would really like to cancel my order. Please let me know what I need to do, so I can get this order cancelled. Thank you.This message didn't send. Ask a question…