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Subject: Urgent Complaint Regarding Order #1113-7918756-7561856 November 14,2023 Dear Amazon Customer Service, I am writing to express my extreme dissatisfaction with the recent handling of my order #113-7918756-7561856, which was allegedly delivered on November 19,2023. Contrary to this information, the item was not received, leading me to believe it was falsely listed on your website. Upon reporting the issue, I was dismayed by the resolution provided. The $299 refund did not include taxes and fees, and the absence of an apology was disheartening. Furthermore, the mere offer of a $5 inconvenience credit felt like a disrespect and insult, especially given the situation. As a loyal customer who relies on Amazon’s reputation for reliability, this experience has been deeply upsetting. I had eagerly anticipated the arrival of the wheelchair for my elderly mother, only to discover it was, in fact, a fraudulent listing on your platform. In light of these circumstances, I urge Amazon to reconsider its compensation approach. I believe a more appropriate resolution would be to offer a credit towards the purchase of a new wheelchair. This would help restore my faith in Amazon’s commitment to customer satisfaction and ensure that such incidents are addressed promptly and fairly. I appreciate your immediate attention to this matter and hope for a swift and satisfactory resolution. Sincerely, [Patricia walker] [email protected] Intelligent Folding Electric Wheelchair for Adults, Lightweight Foldable Powered Wheelchair, Power Wheelchair, Portable Folding Carry Wheelchairs, Durable Wheelchair, 59.0 pounds Sold by: pingdinghongtian Return eligible through Jan 31, 2024 $299.99 Condition: New