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Subject: Urgent Report on Suspected Fake Website Dear BBB Team, I hope this email finds you well. My name is **** ***, and I recently made a purchase on an online platform, https://pansgear.com, during the Thanksgiving sales season. I am writing to express my concern and suspicion regarding the authenticity of this website. I purchased a Breville Barista Touch Espresso Maker as a Thanksgiving deal. However, it has been 10 days since I made the payment, and I have not received any shipping information. Furthermore, the customer service number provided on the website is not working. The chat feature, ostensibly for inquiring about shipping and orders, appears to be an AI-based fake system. Additionally, the website continues to sell the same espresso maker, and it prominently appears when searched on Google for price comparison. These factors collectively raise red flags. I am reaching out to BBB because I want to report this incident to prevent others from falling victim to potential scams during the upcoming Christmas season. I believe that prompt action is crucial to protect consumers from further harm. Here are some details regarding the purchase: * Website Name: https://pansgear.com/product/breville-barista-touch-espresso-machine-sea-salt-williams-sonoma/ * Date of Purchase: 11/23/2023 * Product: Breville Barista Touch Espresso Maker * Concerns: Potential scam I kindly request BBB to investigate this matter and take appropriate actions to ensure the safety and trust of online consumers. If there is any additional information or documentation needed from my end, please let me know, and I will provide it promptly. Thank you for your attention to this matter, and I appreciate the BBB's commitment to maintaining a fair and secure marketplace. Sincerely, **** ***