Description

Tried to find a # for Hewlett-Packard online so I could exchange a laptop infested with mites/lice. The website appeared authentic, and the guy assured me I could exchange it under warranty. He requested permission to access my computer and I allowed it, thinking he needed the serial numbers, etc,. but I asked him why he needed to access my software when this was a hardware issue, got no reply. He then told me I needed an Amazon account for pick up/delivery to exchange the laptop, I didn't have one so while he was on my computer, he set up one for me very quickly. He then told me to relax, everything would be taken care of , and to close down my computer, stop using it. He gave me the last four digits of my bank debit card and then hung up, but called me back saying he needed to verify the credit card I used to buy the laptop and needed another card #, saying the card he had wasn't the one used to buy the product. I reluctantly gave him a different card and all the details of the card. I was immediately contacted by Wells Fargo and by CapitalOne that a purchase through AMAZON PRIME was requested to both for a GIFT CARD for $ 400, plus another 17 dollars was declined due to suspicious behavior. He gave me a phone number and a bogus name of "David Usher" when I called it back it was a voice mail for "Joyce Trainer" in Dallas. He tried to blow up my phone the whole afternoon while I was cleaning up the security breach and then I found that he had a spyware type of program on my computer and was able to see everything I was doing all day. At the same time I was getting emails about delivery from Amazon Prime about my delivery of my $ 400 GIFT CARD that he had purchased.