Description

On November 7, 2023, I called (855)-990-6042 and spoke to someone who claimed to be an Edison Representative. During this call, I inquired about their payment plan for 12 months for my $709.35 bill. The Rep stated that Edison is offering their customers a 50% discount on their bill and if I was interested in it, they could provide me with details. I said OKAY. The Rep then stated that they will pay half of my Edison bill only if I pay them $350. I said OKAY, I can do that. The Rep then asked me for my Edison's account number and to verify my address then the 4 digits of my social security number and lastly, my credit card number. I provided the Rep with all this information. While on the phone with the Rep, I was on my Hotmail account and then I noticed that I received a fraud alert from my bank. The fraud alert requested that I verify “yes” or “no” to a recent transaction on my debit card account made with my authorization. I then told the Rep that I just received a fraud alert from my bank. The Rep then stated that for them to pay half my bill with Edison, I would need to reply "yes" to the fraud alert, so I did what they asked. The Rep stated that I will receive a confirmation number within 24 hours. After my conversation with the Edison Rep, I checked my Edison account and I noticed that my balance was now, $109.35 due on November 20, 2023. So, at this time, it seems as if they paid $600 of my $709.35 bill and my balance is now $109.35. So, for some reason, I got a little wary about my phone call to "Edison," so, I called a different number to Edison which was an 800 number. When I called, I asked the Rep to verify the amount due on my bill and I was told that I owed $109.35 that $600 was paid. I asked the Rep if he could look at my payment transaction to see how this bill was paid, but he said he couldn't see how. I then explained the situation to the Rep and asked him to record my experience in his notes so I could protect myself, which he did. Since my bill was due on November 20th, today, November 16th, I went back online to pay my bill and it says that I owe $709.35. I called Edison to verify this amount and they stated that's what I owe. I then immediately called the "Edison" number at 855 and told them that my Edison bill was not paid, that I still owe $709.35, and I never received a confirmation number from them. The Rep asked me if this is Sandra at 43725 which is my address and I stated yes. The Rep then provided a confirmation number (811000739479) then stated that they will pay $600 on my Edison bill. At this time, I got angry with the Rep, and I told her that they NEVER paid my bill, that they are scammers, and I was going to report them then they hung up on me!