Description

I am going to provide you the details that I ended up sending the fraud department with SoFi. On 11/14/23, I received a call from an individual claiming to be "Jason Adams" from SoFi's fraud department. The call was made at 6:28 PM PST from the number +1 (855) 456-7634, which appeared legitimate as it is associated with SoFi. Mr. Adams emphasized the urgency of the call, which initially seemed credible. However, as the conversation progressed, I became increasingly uneasy, especially when Mr. Adams incorrectly stated that I was the sole account holder, overlooking my spouse, Oliver Torch, who is a joint account holder. This discrepancy led me to suspect fraud, and I promptly terminated the call. I then took immediate precautionary measures, including freezing my card, changing my account password, and logging the incident. Despite these actions, I discovered that eight unauthorized transactions had been made using the "pay a friend" feature to transfer a total of $738.98 to an entity named "Marshila Joseph". This feature had never been used on my account before.Following this discovery, I contacted SoFi customer service for support. Unfortunately, no help only unhelpful but also distressing. The representative implied that the transactions were self-initiated, leaving me feeling accused and helpless. As a cancer patient, the emotional and financial toll of this incident has been immense. I am currently left without any funds in my account, exacerbating my already challenging circumstances. I am urgently requesting the following assistance from the SoFi Fraud Department: 1. A thorough investigation of the fraudulent activities on my account. 2. Immediate reversal of the unauthorized transactions totaling $738.98. 3. An examination of the customer service response I received and appropriate measures to ensure sensitivity and support in future interactions. 4. Recommendations on further steps I should take to secure my account and prevent future incidents.