Description

On 25 September 2023 I ordered a single (1) pillow from Derila, price listed at $39.95 plus shipping. On or about 29 September, I received four (4) pillows. I contacted Derila by telephone. Their representative first suggested I buy all four. I responded that as an 80-year-old retiree on a limited income, I neither could afford nor did I need four pillows and asked how I could return the extra three. I was given the return number 8990648. I am thoroughly thoroughly disgusted with Derila's business practices. I ordered ONE pillow and received FOUR. I contacted Derila about returning the UNORDERED extra three pillows and was “encouraged” to keep them all. This is NOT an option for a senior (80 years old) on a low fixed income, as I advised the customer “service” representative who responded to my need to return those unordered extra pillows. I was also told I must return the extras at my own expense, which is downright shoddy of Derila — had my order been processed correctly, there would be no need to return extra pillows. To make matters worse, I was directed to return them to an address in Lithuania! Postage for that return would be more than the 4 pillows cost in the first place. The (single) pillow I ordered seems like a good quality product, and if my order had been filled correctly, I would be satisfied. I am dissatisfied that Derila sent 4 pillows rather than the one I ordered, required me to pay for the return of the 3 extras (which I returned to their Tennessee address on 10/23/23 via Certified Mail, return receipt requested -- NOT to Lithuania! -- and as yet have heard nothing about whether I'll receive my refund of approximately $120.) My return postage was $40.95; a single pillow was to be billed at $39 plus shipping/handling. I'm not sure the BBB can help in any way. When I first checked your website I saw 9 other letters from people dissatisfied by Derila who had also received multiple pillows rather than the one they ordered. I had not heard of Derila prior to purchasing (or trying to purchase) one pillow, and if nothing else, I plan to tell everyone I know to avoid doing business with the company and the reason for my negative recommendation.