Description

Website: https://www.stacees.com/ Hong Kong Office Information Company : DIY FASHION LIMITED Registration Number: 1994949 Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong. Purchased two homecoming dresses. Contacted them via their online chat before placing the order to ensure they would be delivered in time for the event. I was assured if I placed the order they would arrive in time. They arrived 3 days late and did not fit per their own sizing guide posted on their website. Their website states they will refund if a mistake was made on their part. I've tried for 4 weeks to get information to return and receive a refund. Their ticket response was the following "resell the dresses at the local second-market or keep for the next event, is it reasonable?" I spent $210 dollars and want a full refund. I responded it was not reasonable and I wanted a full refund, to which they responded "of course we accept requests for standard size returns, but considering to reduce the return cost, time and energy, we provide available advice to customers before return dress, just hope to reduce customer's loss." Then in the same email they stated "So we suggest you keep them, as buying a dress like this in a store can be expensive. We are willing to reimburse you $50 directly, then you keep the dress directly. Here is a good suggestion, you can resell the dress to others to get some income. Because if you insist on sending it back, the delivery is unstable and have some risks, including to the lost, damaged and tariff. If so, you will lose a lot, even we can't receive it, which means we can't refund for you. Hope you can understand." I've tried to contact them stating this is unacceptable. I've left a review on their website. This is not a legitimate business and there posted statement on returns is false.