Description

My mother in law was trying to set up her new printer. She couldn’t find the exact serial number so we looked up "HP help." (We genuinely thought this was Hewlett Packard) On the HP site it asked us to scan the the QR code. It took us to a support chat and asked let him into our computer to help us set up the drives for the printer. At this point he said the computer security was corrupt and he needed to use a Rootkit tool and they would need money for it. At that point we knew something was wrong. This was a brand new computer and printer. We hung up the phone. After our call, the green light on our camera on the laptop came on. It has been going on and off every since the interaction. They took it to Geek squad and they got it to reset and saw an unidentified code. They reset and it is better. This site looked legit with an HP.com site address, but it wasn't. It was an imposter. I hope this doesn’t happen to anyone else.