Description

This merchant supposedly leases his Algorithm software for Future's trading. On September 6, 2023, I subscribed to their 14-day trial service with a "7-Days Money Back Guarantee" advertised on their website. Today, September 12th and early in the morning I cancelled my subscription, which is within the "7" days to get a refund due to unsatisfactory performance of his product, and I asked for money back based on his advertisement. After multiple email requests, and many hours, he sent me an email stating that there were no refunds on subscriptions and that there is no such thing as "7-Days Money Back Guarantee"! After I took a screenshot of his website, showing his domain name, time of the day (today September 12th, 2023) and his advertisement for refund; I confronted him with what I have from his website, then he went ahead and removed the "7-Days Money Back Guarantee" statement of his website and still claims that there were no such advertisement and no such refund. I have tried in multiple emails to kindly ask him to issue me the refund as he advertised and to prevent any headache and damages, but he ignored each of my later emails.