Description

I am writing to you to report a case of false advertising and unfair business practices by the company Wonsulting. Wonsulting is a company that claims to provide resume and LinkedIn review, as well as career coaching, to help job seekers improve their visibility and land their dream jobs. However, I have experienced firsthand that their services are not as advertised, and that they refuse to issue refunds to dissatisfied customers. I purchased the starter pack from Wonsulting’s website for $1,272, which promised to provide me with a LinkedIn and resume review, as well as career coaching. After my purchase, I received a welcome email from Wonsulting and learned about the Resumeai tool, which is supposed to generate a professional resume based on industry keywords. I used this tool and was impressed by the result. I hoped that the rest of the services would be equally helpful. However, when I met with my assigned coach, Amanda, she did not provide me with any meaningful feedback or guidance. She told me that I had already done some of her work for her by using Resumeai, and that she did not need to change anything on my resume. She also said that I did not need the career coaching steps that were included in the starter pack, as I already targeted the industry, salary, and position I wanted. She basically told me that I did not need any of the services that I paid for. She suggested that I contact customer service to see what they could do. I followed her advice and contacted customer service immediately after our call. Reginald, the customer service agent who responded to my email, refused to give me a refund, citing the company policy. He said that all sales are final and I could give the services to someone else if I wanted to, but could not receive a refund. I find this policy unfair and unreasonable, as I did not receive the services that were promised to me. I paid $1,272 for a starter pack that was supposed to help me improve my visibility and land my dream job. Instead, I got a useless coach who did not offer me any value or support, and a customer service team who did not care about my satisfaction or experience. I tried to resolve this issue with Wonsulting directly, but they point me to their non-refund policy and offer to give me a different coach. I have also searched online and found out that there are many other customers who have similar complaints about Wonsulting’s services and policies. This shows that Wonsulting is not a trustworthy or reputable company, and that they are taking advantage of people who are looking for help in their job search.