Description

I ordered genuine 3 genuine GE RPWFE water cartridges with RFID chips in them. The website claims they sell genuine GE water filters. I paid for the filters using PayPal and the filters were sent from China. Since GE filters are made in the USA I tried to call Filter Supply at the number listed on the website but it was not in service. When I received the filters they were counterfeit. I compared them to authentic GE filters. The fraudulent filters stated they were made in China but were packaged similar to GE filters otherwise. Behind the label on the filter where the RFID chip is supposed to go it is hollow and no working RFID chip is present. The filters weigh 10% less than an authentic filter. The error message on my refrigerator indicates the filter had NO RFID chip installed. When I contacted Filter Supply they responded they would not refund my money but send new (counterfeit) filters to replace the old ones. I reported the scam to PayPal dispute ASAP to fall within the timeline at PayPal to get my money refunded. In an email Kelly from Filter Supply also told me to cut the chips out of my old filters and put them into the new ones! They sent a YouTube link (https://www.youtube.com/watch?v=v9RWohwxFWg) to show me how to do it to make their counterfeit filters work! Even the YouTube link said I had to buy another chip since once used a filter RFID chip will no longer work on any filter forcing the customer to buy a new one. Filter supply refused to refund my payment and tried to stall me past the deadline to file a dispute with PayPal and to replace counterfeit filters with other counterfeit filters, knew their filters were counterfeit and tried to get me to pay for a good RFD chip from someone else to install into their counterfeit filters. A total scam site.