Description

The company advertised "Free easy returns" and on their website, return policy stated: Returns Policy You may return most new, unopened items within 30 days of delivery for a refund. MonyLED.COM will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returned items that are not the fault of Monyled.COM are subject to a re-stocking fee of up to 25%. Special order items or items that opened or are not a result of our error will be accepted at the discretion of Monyled.com and are subject to a minimum 25% re-stocking fee. Return shipping costs on these items are the responsibility of the customer. Return policies are subject to original manufacturer return policies and are subject to change depending on the item. You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days). For any returns requests, please send an email to [email protected] including your Order ID and we will contact you to schedule carrier pick-up. Items Missing or Damaged in Shipping Customer is responsible for reporting any missing items from shipping packing list at time of delivery. Customer is also responsible for noting any damage to exterior packaging as it may pertain to a damage claim and must report the damage immediately upon receipt. However, the restocking fee I was charged for unopen returned item was over 25%. Any contact with the business yields nothing - I never get any replies regarding restocking fee I got overcharched.