Description

I booked a flight on February 19th, 2022 online with momondo.com which website uses a third-party Travel2be agent. A few months later I found out that I am pregnant and the doctor told me that I am high-risk pregnancy and I am not able to fly. The email from the company does not have a phone number and a contacted Turkish Airlines on July 9th, 2022 what my options are. A person on the line transfer me to another department and they told me if a pay extra $400 my ticket is going to be an Open ticket that I can use until August 15, 2023. I received a confirmation e-mail. This April I believe that I have an open ticket and I plan my trip for this year, when I contact Turkish Airlines they told me that they do not know anything about my tickets and did not want to help. They told me to contact the agent who I pay the $400. The phone number on the confirmation e-mail is not valid, and the website on Travel2be is not existing anymore. I have no one to help me. I send a copy of the e-mail that clearly said thank you for your payment of $400 and you have an Open ticket good until August 15, 2023, but Turkish Airlines did not want to accept that. First time when I contact Turkish Airlines they told me to file online feedback and in two days they will help me. I was waiting 15 days, and when I called them to ask the agent kept telling me I need to wait. At that time the price of the tickets get higher and I believe that they will help me. After 15 days they did not want to help. I have a history on my phone that they are the one the second time when I cancel my flight who transfer me to this agent who is me, but they said they do not have a history of these calls. Turkish Airlines said that they are not the ones who charged me the extra $400 so they are not able to help me/ I chacked the history of my ban account is said that is charged by a travel agency. For all the time I pay that money I believed that I speak with a person from Turkish Airlines.