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MY COMPLAINT IS ABOUT A COMPUTER REPAIRMAN WHO ENTERED MY COMPUTER WITHOUT MY PERMISSION AS I WAS WORKING WITH ANOTHER COMPANY. I AM ALMOST CERTAIN THAT THIS IS WHEN I LOST ALL MY DATA FROM MY QUICKEN PROGRAM. I AM THE NEW TREASURER FOR AMERICAN BAPTIST WOMEN OF THE WEST. I HAVE BEEN WORKING WITH THIS ASSOCIATION AS TREASURER SINCE JUNE OF 2022. I OPENED MY LENOVO YOGA TO ANOTHER COMPANY GIVING THE TECHNICIAN PERMISSION TO WORK ON MY COMPUTOR AND THIS STRANGE THING HAPPENED. ANOTHER TECH TOOK OVER AND I COULD CLEARLY SEE THAT HE WAS WORKING BUT I WASN'T SURE OF WHAT HE WAS DOING. THIS TECHNICIAN TOLD ME IT WOULD TAKE HIM A LITTLE WHILE BEFORE HE FINISHED. I AM EXPERIENCED WITH TECHS USING AN ARROW TO ASK TO OPEN MY SETTINGS AND ETC. BUT HE EVEN SAID I COULD LEAVE THE COMPUTER. THIS TECH TOOK OVER AND I COULD NOT CLEARLY SEE WHAT HE WAS DOING. JUST RECENTLY ON FRIDAY, MAY 12, 2023, I RECEIVED MY CITI CREDIT CARD BILL STATING THAT I WAS CHARGED BY JINIGRAM LLC 888-7452291 CA A CHARGE DATED 4/15/23 A CHARGE OF $279. I DON'T HAVE ANY NOTES OR MEMORY OF THIS JINIGRAM LLC. I CALLED MY CITI VISA CUSTOMER SERVICE AFTER NOT BEING ABLE TO REACH JINIGRAM LLC AND WAS GIVEN THIS PHONE: 1800-669-9307. I CALLED THIS NUMBER AND GOT AN AGENT WHO EXPLAINED THAT THE $279.00 WAS AN ANNUAL FEE FOR CARE SERVICE. THESE UNKNOWN NUMBERS HAVE BEEN CALLING MY PHONE: +1(916) 760-0900, 1(800)811-7516 AND 1(916)760-0988M WHICH MAY BE RELEVANT.