Description

I placed an order on Cettire.com on 3/23/23 for two dresses of the same style but different color. I kept the black one and returned the white one in the exact condition it was received. I requested a return label for the white dress on April 6th and promptly returned the dress. Several weeks later, on April 26th, Cettire wrote me an email stating they were shipping the dress back to me and not refunding me because it was not in resaleable condition as the "tag had been removed" and "was dirty", neither of which I did. They sent supposed pictures for evidence, one in which the tag is clearly not removed. I contacted them to try to resolve this as the dress was sent back in the exact condition it was received and very clearly with the tag still on, and they refused to help stating: We consider this case closed, and will no longer be responding to it. After searching online for more information on CETTIRE, I realized this is something they do frequently to customers and have now read multiple incidents reported online about this company's fraudulent practices of rejecting returns and sometimes even shipping the wrong item to a customer and then refusing the return. Truly despicable behavior from a company and obviously egregiously fraudulent. I am asking BBB to please help all of the customers who have been scammed by CETTIRE and prevent any future customers from being scammed by them.