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Dear ***** **********, Your purchase of the ?2023 Clearance Sale $69.98?ULED 4K Premium 65U6H Quantum Dot QLED Series 65-Inch Smart Google TV from stepwait.com has been confirmed, and the transaction will appear as - on worldnicep.com . Your order number is 20230329150527730122********. To view your order details, track your package, or contact the merchant, please visit https://xps.customercare-vip.com/index/index/service/token/00e8b0fc4595ac54106bf995ecca6b19b7**. Nova <[email protected]> Fri, Apr 14, 3:04?AM (2 days ago) to me Dear ***** **********, Sorry to hear you are not satisfied with the item. We need to confirm the package, so could you please kindly do us a favor to provide information as below: 1. The clear picture to show the whole package. 2. The picture can clearly see the tracking number. 3. The clear picture of the SKU number which on the product package under the bar code. And we will reflect the problem to our warehouse to provide a satisfying solution. Please don't worry, we will try our best to help you solve the problems. Look forward to hearing from you. Kindly Reminder: Please do not send the package back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss. Best regards, Nova This email is a service from Bluesky. Delivered by Zendesk I don't agree. I stated in my last post, "The only thing I will accept is what your correspondence promised to deliver, no matter who is responsible or what it costs you. MAKE THIS RIGHT." All I am getting from you and your people is excuses. Nova <[email protected]> 8:58?PM (1 hour ago) to me Dear customer, Thank you for your cooperation. However, we regret to inform you that once the product has been opened.It cannot be returned as this will affect our secondary sales.Please understand our situation. Normally this would not allow a refund, but as you are one of our valued customers, I have made a request to our manager to obtain a partial refund of 15% and I hope you will consider my suggestion. I hope you will get what you want next time and if you accept my suggestion please contact me immediately. Best regards, NovaYou have admitted to making a mistake. It is not my fault that you did a bait and switch on me. It is now time to turn this matter over to the authorities and let them deal with your crap excuses. The next people you hear from will deal with this and will take over this matter for me. You could have just made this right and sent me the TV I was led to believe I purchased.</[email protected]></[email protected]>