Description

I looked at my online bank statement yesterday and saw that $199.88 was taken from my account. One the statement it said POS-03/11-P5*CHOBRND888918-8554604451-NM. I called the phone number and they wanted my name, phone number, email address and last four digits of my account. I gave them that thinking that someone had used my debit card (which I’ve haven’t used for a while). I asked her about her company and said they were an answer service who worked for a number of companies and she couldn’t give me that companies information unless she could find me in the system. She couldn’t find anything so asked for the rest of my card number. I declined to which she said, “Obviously, nothing was really taken from your account. I can’t find anything under your information. If it REALLY was taken, call you bank.” I assured her I would. I tried to do research, but didn’t come up with anything. Today, an additional $12.46 was taken out using the same phone number and the following bank description: POS-03/12-P1*CBM8554604451-8554604451-NM. I looked up CBM and put in the phone number. I found a website called ChallengeBodyMind.com. At the bottom of that site, it had the same phone number as the “answering service”. I looked up the company using CHOBRND and the phone number. This time, it not only gave me the website above, but a page of complaints about the same thing. So, I called the phone number again and this time got a pleasant person on the phone. She couldn’t find anything under my name, my nickname, my husband’s name, either phone number or email. There is no record of us so she cannot request a refund. Someone got access to our bank account and made these charges two days in a row. Since she couldn’t even find us in the system, I am going to call my bank tomorrow and have them cancel both of our debit cards and look into this. Neither my husband nor I have used our debit cards recently that I can see in the bank statement.