Description

I ordered and paid for 3 shirts from a company called VChics in early December. They arrived well into January and they looked nothing like the pictures on their website. I reached out to their customer service ( by email - [email protected]). They always replied to my emails asking how to return and get a refund, but it was always saying the postage to return is too high, because it goes to China, and then offer a percentage off of another order. I gave up asking how to return they shirts and let them know I was shipping them back to the return address. I did that on January 21, 2023. and according to the tracking number, it was delivered on January 23. Since then, I've been asking for my refund and they ignore that I sent the shirts back, and continue to say postage is too high and offer a percentage. It stated at 10%, it's now up to 25% - has been 5% increases. As I mentioned I mailed them to the return address of 371 Little Falls Road, #4, Cedar Grove, NJ 07009 however USPS is showing on the tracking info that the package was delivered to a reception desk at a address in Chappaqua, NJ 10514. I'm guessing the original address left a forwarding address. If possible I can try to get the exact address in Chappaqua from USPS but the city, state and zip is all that is showing on the tracking info. As I mentioned, in all of their emails they say they are in China, but I'm not certain because of the return address on the package. Also, there is a customer support phone number, but it doesn't work it is Number:+86-21-31477857.