Description

I ordered a hair topper in a medium blonde/light brown and I received a dark brown hideous hair topper. It isn't even wearable it looks so cheap and nothing like they advertised. When I contacted them via email they actually wrote "no product can satisfy every customer who has received it. Some people like it, some people dislike it." Also, they wrote, "please be advised that the return shipping cost is the responsibility of you so we don't recommend you return the products to us, the shipping cost is very expensive and you will need longer time to get refund." I told them that I shouldn't have to pay for shipping on something that I didn't receive correctly. Totally different color than I ordered. Another response from them, "please kindly consider briefly that will it be possible to be a gift to others? or could you accept a 30% partial refund as a way to make up for this?" They say it's a company in China but the return address on the package was California. There was also no paperwork in the package with it. This is such a scam...they offer a discounted refund and they still make money off of it and it's not even a usable product.