Description

I saw a flash sale pop up on my computer for Black Friday Christmas sale. I clicked on it and there was a bundle of cast iron pots for $19.99. I made the purchase on November 24, 2022. On December 6, 2022, I reached out to their email inquiring about my order. Someone with the fake name (Anita) and another fake name (Amanda) stated that I would receive my order within 7-15 business days from December 6, 2022. In an effort to make me wait for my refund, they tried to convince me again that those were the lowest prices of the season. They sent me a a detailed shipping link which showed that the merchandise was shipped from China to California (where it has apparently been according to them since December 6, 2022). I asked that they either ship my goods which I purchased or provide me with a refund. They were reluctant to provide me with a refund and then stated that they will give me a refund minus shipping cost. I again asked for a full refund to include shipping costs. I learned that the company is a Chinese company which does business overseas but the users gave me American names. When I asked for their full names (not a different name), they refused to do so and then began to omit using their names at all in the emails. So I then asked for their actual names believing that the names they gave me were fake. They refused to give me any name at that time. I informed them that their lack of use of a name at the end of their messages made me believe that the business is illegitimate. Additionally, there was something off about the last email I received. They wrote “We seek a full refund from the company for you.” That’s not a typical statement when someone says they will refund you. You’re usually said something similar to “We’ll provide you with a full refund”. Or “We’ll reimburse you”. So it doesn’t seem legit. Retailers also typically tell you how they will reimburse (check, credit card, bank account), etc. Something is not right with their business. They have my PII: My name, my home address, certainly my credit card info because I paid with a credit card, and my phone number. If they wanted to find me and do harm in anyway (virtual or physical) they could and I would never know who they are. My request is that you investigate this “GEM Nice” business.