Description

I ordered a hoodie from this company Zipy Hoodie on 11/24/22. On December 1, emailed company, the message stated that a representative would respond in 1-2 days, there was no response. I then tried calling the company on December 5, 6, and 7th the phone is always busy, no matter what day or time you call, afterwards, I have left 4 emails, still no response. This is the message that appears each time "Thanks for reaching out! Our support team will check your message (947164) and work on your request. Please allow 1-2 business days to receive a response. To help us assist you faster, please respond to this email with your order number. If you haven't placed an order, you can disregard this. We appreciate your patience! I still have not received my order, although this company has taken my money in the total of $38.95. I was given an invalid tracking number, so I am unable to track my order, or contact the company in order to gather information. I looked up reviews online about this company and other customers complained of this company taking their money and not sending items, so basically stealing people's money and keeping the items. I want this company investigated and my money returned.