Description

I was contacted about solar panels. I said I was interested in getting more information about them. Over a two week period the agent and I had conversation off and on. He explained to me that I could get solar panels on my home for no cost to me. He said whatever energy the solar panels take in my home uses what it needs and the electric company will buy the rest. That he wasn't sure how often I would get paid (monthly, quarterly, biyearly or yearly) he said they had to run my credit. When I asked why, he told me it was just like a utility company running my credit to make sure I don't have any outstanding utility bills. I agreed to the credit check. Within a few moments he told me I was approved to get the silver pan els from my house. He emailed me several documents to look over, electronically signed and return same day. I was on my way into work and told him I would try to read the documents on my brakes but that I was going to go over them with a fine tooth comb. He asked if I could have them completed by the next day. Call terminated and I realized I had another question so I called the company's customer service directly. I explained the situation to the customer service representative and asked my question. The customer service representative informed me, at that point, that the solar panels are NOT free and that I had been proved for a $52,000 loan that is to be paid off over 25 years at 2.9% and that my monthly payment will be $178. He also explained that the solar panels do not negate my utility bill so I will have my regular utility bill every month plus $178 fee for installing the solar panels. Basically this agent lied to me and misrepresented his company. Nothing he said to me was the truth about their product. I did not know, nor did I consent to having an application for a loan put in. The customer service agent put in a ticket to have everything canceled. I contacted the gentleman whose name is on the paperwork that was sent to me, not the agent I was speaking with, this gentleman was very nonchalant about the whole situation and kind of blew it off. This is just bad business practice & misrepresentation. Had I not called, I would not have found out until it was too late that they put in for a loan for me