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MoveOn.org sent me an email on July 21, 2020, offering to sell me microfiber masks. I ordered 8 masks as you can see below totaling $159.00. Since then I have sent several emails asking for an explanation as to why my masks have not been delivered. Each time they came with an excuse. I asked for a refund and they said the masks had already been ordered. To date, I have not received a shipping date or tracking number. Below you will find copies of the emails back and forth communications. Moveon sent on July 21, 2020, thanking me for ordering the masks and the cost. “Dear MoveOn member, Thanks for ordering your face mask! It should arrive in three to four weeks. Your order details are below. If you have any questions or need to update your shipping address, please contact [email protected] You ordered: 2 "Vote - Masked but Not Silenced" Mask - $36.00 4 "Vote - 11.03.2020" Mask - $72.00 2 "Vote - November 3, 2020" Mask - $36.00 Your order will be shipped to: 5532 Sacramento Mews Pl Here is the advertisement they emailed me on July 21, 2020: “Dear MoveOn member, This election season will be like none ever before. Due to the pandemic, traditional tactics to turn out voters, such as canvassing and in-person volunteering, just won't be possible. So it's more important than ever to find creative ways to encourage people to vote this November—while keeping ourselves and our communities safe. That's why MoveOn is offering three custom, union-made, washable, microfiber masks for MoveOn members … but only while supplies last! Just click here or on the image below to order your mask. https://act.moveon.org/donate/moveon-masks/?t=2&akid=269312%2E27990155%2EVOrlBA While Trump continues to ignore the advice of our nation's public health experts and refuses to issue a nationwide mask requirement, we know that wearing a mask is one of the most important things we can do to keep ourselves and our families safe and healthy.1 Choose from the three designs—or order them all! By ordering a mask from MoveOn, you'll help power the biggest election program in our 22-year history to defeat Trump, flip control of the Senate, and build an America for all. These masks are going quickly, so make sure to click here to order your masks as soon as possible! Thanks for all you do. –Kelly, Oscar, Isbah, Julia, and the rest of the team August 25, 2020 response to my first inquiry: We really appreciate all your support! We do apologize however, due to the high volume of face mask orders, please allow another 2-3 weeks to receive your order. Additionally, with the Covid-19 pandemic the supply and demand have left a bit of a traffic jam in fulfillment. We anticipate that all orders will be shipping out as soon as the masks are received. Again, our sincere apologies and your patience is appreciated. Debbie @ customer service My response, August 26, 2020: Hello Debbie, You should not have taken the money out of our accounts until you had the masks to sell. You are selling a product that you do not have and you should have notified us of the delay. This is the second time I have had a company promise masks that they did not have. My bank has already reimbursed me for another company that was advertised on the news for selling masks they did not have. At that time I was told that all online sales have to give a shipping date within 2 weeks. You have given me none. If I do not hear from you in 7 more days, I will contact my bank and let them deal with you. L.T. Carson Here’s my second email on August 26, 2020: I just saw that your masks are “out of stock.” So please reimburse my money. If you cannot, then I will contact my bank within 7 days and they will get the money from you. L.T. Carson Moveon’s Reply August 27,2020: Good news! You have placed your order before they went out of stock. This ensures you will still get your order. We really appreciate all your support! We do apologize however, due to the high volume of face mask orders, please allow another 2-3 weeks to receive your order. Additionally, with the Covid-19 pandemic the supply and demand have left a bit of a traffic jam in fulfillment. We anticipate that all orders will be shipping out as soon as the masks are received. Again, our sincere apologies and your patience is appreciated. Debbie @ customer service My reply on September 6, 2020: Hey Debbie, I ordered masks on July 21, 2020. It’s been over a month and still no masks and no shipping information. You contradicted yourself in the last email you sent me. The last email excuse on August 27, 2020, you wrote that “I placed the order before they went out of stock” then at the end of the same email you wrote, “all orders will be shipping out as soon as the masks are received.“ Which one is it? Did you have the masks when you took my money or not? In the email excuse on August 25, 2020, you wrote, “due to the high volume of face mask orders, please allow another 2-3 weeks to receive your order. Additionally, with the Covid-19 pandemic the supply and demand have left a bit of a traffic jam in fulfillment.” Since then I have received my Biden/Harris masks within one week of ordering. I believe you are procrastinating. Nevertheless, I would like a refund on my masks. You have been using my money for almost 2 months and I want a refund of $159.00 NOW! This sounds too much like a mask scam I just went through. I thought Moveon.org would be more reliable and that’s why I trusted you. If you do not refund my money by September 10, I will notify my bank of your possible fraud. Respectfully, L.T. Carson“ This was my last communication with them. I have heard nothing since.