Description

I purchased a coat from Emilia Rose AKA Emelia-Melbourne, which presents itself as a boutique based in the Netherlands. The coat was delivered 11 days later and presented significantly different/misrepresented from what was advertised on the company's website, specifically: - The fabric is noticeably thin and of poor quality, bearing no resemblance to the product photos - The construction is poor throughout, including loose threads and puckered hem. - The sleeves are too short and have elastic; the photo has long sleeves with an overlay cuff and button - The pockets were applied sideways. - The overall appearance is materially different from the website listing Understanding I would pay for return shipping, I immediately requested a return as instructed per email. The company replied with complicated, detailed requirements of measurements and photos of the product. Additionally, the company's customer service email domain is "emelia-melbourne.reamaze.com" — inconsistent spelling of the brand name (Emilia vs Emelia) and the reference to Melbourne, which is inconsistent with their claimed Netherlands location. This raises serious concerns about the true origin of this business and whether it follows the same deceptive dropshipping pattern as other similar operations. Finally the company provided the return address as Dongguan, China and instructions that I not only would be responsible for international shipping but customs fees and tariffs. International return shipping was never disclosed on the website or the purchase confirmation. The issue is not resolved; it has been a week since a return and full refund was requested.