Description

I have twice attempted to place orders for a mobility trike (etrike). I spoke with customer service who has a 716 area code but keeps PST. They assure me that my order is correct and it will arrive by Friday March 20 (I specifically wanted it by then for an event I am unable to attend without mobility assistance). Twice I have ordered with my Wells Fargo credit card. Twice they have canceled ?? my order saying that my ip address does not match my shipping address (as if it would even if I did not use a VPN). They ask for documentation from my bank regarding the order, so I send screen shots showing that the banking address matches my shipping address, showing that they have been paid, showing the card itself (number partially redacted). Wells Fargo returned the first order and I was daft enough to try to order again with customer service on the phone. Again, I am assured it went through and they'll confirm with tech support and contact shipping to be sure it will arrive on time. Once again the order is canceled. Now I am told the company is based in China (not just warehoused in NJ and CA) and that will delay my refunds. I have disputed through Wells Fargo again, though they now seem less than enthusiastic. FTC was contacted but do not investigate or prosecute. I have no idea who does. Qlife Bike now wants me to use PayPal (and I likely would, but I live on SSDI and have no more money to give them). The company has good online reviews and the like but have all the appearance of being criminals. All I want is my etrike fedexed or next day delivered (to arrive Friday) and at least one of the orders refunded. ******************** Qlife Bike is an online-focused electric bike brand. While they provide customer support and warranty services via email at [email protected], they do not publicly list a physical corporate headquarters or showroom address on their official website, qlifebike.com I have more documents