Description

Business Name: YVL Issue Type: Non-delivery of merchandise / Failure to fulfill order Complaint Description: I am filing this complaint regarding an unfulfilled order with YVL. I placed order #979958039 on September 14, 2025. The order was described as custom and made-to-order. However, more than four months have passed, and the item has not been shipped, nor has any tracking information or estimated shipping date been provided. I contacted the company multiple times. Their only response was that the order cannot be canceled because it is custom-made. Since then, they have stopped responding entirely and have provided no shipping update. The inability to provide even an estimated shipping timeframe strongly suggests that the item has not yet been produced. Regardless, the continued lack of shipment and communication constitutes non-fulfillment and failure to perform under the contract. I am requesting that YVL either: 1. Ship the order immediately with valid tracking information, or 2. Issue a full refund. Due to the lack of response and excessive delay, I am also considering a chargeback through my payment provider. I am submitting this complaint in good faith and hope this matter can be resolved promptly.