Description

On December 21, 2025, I placed Order #235333 through the company’s website and paid in full using Shop Pay. The total charged was $82.48. The order included multiple items: Airway Pro™ Sleep Apnea Pillows, Airway Pro™ Sleep Mask 2.0, and Airway Pro™ Overlay Pillowcases. As of today, nearly a month later, I have not received any portion of this order. I have also not received reliable shipping confirmation, tracking information, or delivery updates that would explain the delay. Despite allowing ample time for fulfillment and delivery, the company has failed to provide the products or a clear explanation of when (or if) they will be delivered. I have attempted to wait patiently and act in good faith, but the lack of communication and failure to deliver after payment raises serious concerns about the company’s business practices. At this point, the transaction remains unresolved. I am requesting one of the following resolutions: Immediate delivery of the full order with verified tracking information, or A full refund of the amount paid, including any shipping charges. I am submitting this complaint to document the issue and to seek assistance in resolving it fairly. I believe this situation reflects poor customer service and a failure to meet basic consumer expectations.