Description

Kevin Ray from Card Member Services for Visa & Mastercard calling from 404-939-2908 employ# BVA6464 called my number 2x before I picked up. The call began with credit cards opening up in Franklin Michigan in my husband and I's SS# and they were verifying if this was accurate. I said no please cancel those. The call continued as we were dealing with what seemed to be fraud. (The call dropped early in the conversation- I called back immediately being suspicious and they answered the phone Card Member Services). Through the beginning of the call I kept pushing back trying to to confirm this call was valid, He assured me with what seemed to be accurate data of his company and HAD ALL OF OUR INFORMATION!! Name, address, SS# all of our credit information, statement information, payment information, balance etc. He said my husbands social the last 4 to deal with the original fraud of the opening of credit cards in Franklin Michigan. Then he offered to look at our current cards. Said 4 of the cards where under the "Unfair Balance Violation" a lawsuit was won, senior citizens being charged more than 10% and through the FCRA he would turn me over to his supervisor Eric who would explain how the lawsuit benefits those who have been scammed and the balances are no longer my responsibility. He asked to send a one time code to my phone, it came from Citibank's text code numbers 248487, the same as my Citibank Card. He did not ask for any banking information it was all credit card related. He said he would also be clearing up my Credit Report do to the fraud and the balances owed. HE DID then bring up my Mortgage, I said I don't have one, and he kinda just agreed and moved on. I hung up when he asked to give him the code number to verify as I thought shouldn't you have done that in the beginning. He tried calling me back 2x and then ended it. I canceled both cards in my possession. I now need to verify the others that he said where opened in Michigan. I do not live in Michigan. There has to be a way to have our personal information and assets protected. With all the modern technology--- I have homework cut out for me. I also looked on line to verify what he said and could not find anything. I did record the call half way through and had him repeat the information. BEWARE. I gave alot of push back testing him with his intent in the beginning he was calm, kind, and explained his position each time. He had a foreign accent, but all the cc services are using overseas for their call centers so I did not think anything of it.