Description

Envelope had the following labeling: Stamp area - PRESORTED STANDARD MAIL U.S. POSTAGE PAID PERMIT #5001 Return address area - Personal & Confidential IMPORTANT NOTICE Box next to address - Deliver Directly to Addressee SEE TITLE 18 SEC. 1702--US CODE Inside was a letter printed on yellow paper. Top left was a logo of a torch in a laurel wreath with "Warranty Services Extended Coverage Department" and the address. At the top right is an Owner ID# (presumably assigned to me), their contact phone number, and the text "20XX Vehicle Program Term Deadline XX/XX/20XX" (year of the vehicle that I had just sold, and a date about 3 weeks after the date I received the letter). Then it said "Call to Verify above Information" next to an arrow pointing up and "Read below for more information" next to an arrow pointing down. Below that was the Owner ID# again, "Coverage status: AVAILABLE" and the Program term Deadline again. The letter started IMMEDIATE RESPONSE TO THIS NOTICE REQUESTED before explaining the risk of warranty lapse and outlining the terms of the offered warranty. The only information about the sender was the address at the top left of the letter inside the envelope )not visible for return service while in transit) and the phone number, which appeared 3 times. There is inconsistent capitalization / grammar / punctuation, lack of info on the organization reaching out, a stressing of urgency, and an implication that they are continuing a preexisting relationship with myself as a vehicle owner / consumer. The letter in full reads: "20XX Vehicle Attention: Xxxxxxx Xxxxxxxx Our records indicate that you have not contacted us to have the vehicle service contract for your 20XX Vehicle updated. You are receiving this notice to ensure no lapse in warranty coverage. Warranty expiration is based on the mileage and age of your 20XX Vehicle Call now to update your coverage. {in larger font} Please Call: 1-888-479-7648 By neglecting to replace your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires. However, you still have time left to activate your service contract on vehicle before it's too late. No vehicle inspection will be required. Your file on this vehicle will be deleted anf=d you may no longer be eligible for this offer regarding service coverage after XX/XX/20XX SUMMARY OF TERMS {table of percentages without labeling or explanation} 0% 1.5% 2.75% 3.75% 4.5% 7.85% 9.25% 11.99% APPROVED N/A N/A N/A N/A N/A N/A N/A Coverage Explanation 1. EXTENSION THROUGH 20XX {the year after the letter was received{ 2. UP TO OR AN ADDITIONAL 100K MILES 3. PLATINUM / POWERTRAIN Platinum Option: Engine, Transmission, Transfer Unit of 4x4, Drive Axel Assembly, Front End and Rear Suspension, Steering, Air Conditioning Unit, Electronics, Seals, Gaskets, Brake System, and Most mechanical Parts. {in smaller font} You may have been selected to receive this special limited time offer from Warranty Services-Vehicle Division because of information in your public record consumer auto data file. Final acceptance is subject to your ability to meet our full eligibility requirements. This is an advertisement to obtain coverage. {in larger font} PHONE: 1-888-479-7648 Call No Later Than: XX/XX/20XX {larger font" Operating Hours: Monday - Friday 8:00am to 7pm CST" There is nothing on the back of the letter