Description

There are a lot of Instagram ads for Lialys https://lialys.com and https://www.instagram.com/lialysoff/, a company supposedly located in France. I purchased it and the emails and package tracking all appear legit, but when I received a package with the sender’s information listed as such: SHIP FROM: Kevin 5215 S Boyle Ave Vernon CA 90058 I emailed them to receive a full refund and received and email from someone named Florian: Hello Minna, ?? I completely understand your concerns with the hairpins, and I genuinely want to find the best solution for you. Since our return center is based in France, returning the hairpins would involve international shipping costs on your end. To make things easier for our customers, we've developed an alternative approach: ?? Partial refund option: 50% back - You keep the hairpins - We process your refund immediately - You save on return shipping costs - No waiting time or shipping logistics to handle Full return option: - Complete 100% refund - You handle return shipping to France - Refund processed once we receive the package back The partial refund option was really designed to save you the hassle and expense of international shipping - but the choice is completely yours based on what feels right for your situation. Let me know which option works better for you, and I'll get it sorted right away. ?? Best regards, Lialys Customer Care ?? Available Monday to Saturday ?? [email protected] I found a Reddit thread in which others have been scammed similarly: https://www.reddit.com/r/finehair/comments/1lyrulw/has_anyone_used_lialys_clips/ I also realized the credit card was processed in Hong Kong. This doesn’t make any sense that the credit card processed in Hong Kong, shipped from California, and the refund processing center is supposedly located in France.