Description

With this message, I would like to complain about the unsavory practices and business practices of the company: Ayatai Store, 1201 Broadway, Suite 600, New York, NY 10001, USA. On Nov. 15, 2026, I ordered a shirt from this shop in New York, NY, which arrived after some time. The amount of US$59.98 was paid via American Express. Unfortunately, the shirt did not fit, so I sent an email to the Ayatai Store in New York, NY, stating that I would be returning the shirt and requesting a refund. After some hesitation and an exchange of emails, I was informed that there is no return address in the USA and that I must send the shirt to the following address in China: Room 310, 3rd Floor, Building M, No. 1223 (Feige Industrial Park), Guanguang Road, Guanlan Street, Longhua District City: Shenzhen Province: Guangdong Country: China Postal Code: 518000 Recipient: Chen Phone Number: 19925410592 However, as I have discovered, the cost of returning the item far exceeds the price of the shirt, so I must decline this type of return. A return address in the USA was never provided to me. Can I exchange the item and get my money back? Here is the last conversation with this company: Dear Customer, We deeply regret that we were unable to provide you with a satisfactory solution! In fact, the options mentioned in the previous email are the best options we can offer. I know this is difficult for you, but we have also suffered a great loss. After all, these products themselves are sold at a very low price. We not only lose the cost of the products, but also pay logistics costs, which is also a huge expense for us. To save you time and money, we recommend that you accept a 30% refund to your account. And you can keep this package. If you still cannot accept it, we recommend that you return the package. According to our company's return policy, we can only full refund after receiving the package, please understand. Please return to the following address: Address: Room 310, 3rd Floor, Building M, No. 1223 (Feige Industrial Park), Guanguang Road, Guanlan Street, Longhua District City: Shenzhen Province: Guangdong Country: China Postal Code: 518000 Recipient: Chen Phone Number: 19925410592 After you return the item, we will inspect it immediately and refund you based on the actual situation. Child reminder: 1. Before the package is sent out, please take a photo of the product you need to return (multiple products in one photo). If the product we received is different from what you sent back, we cannot give you a full refund. 2. Please package it properly to avoid damage during transportation, otherwise, we cannot give you a full refund. 3. Please provide us with the tracking number after the package is sent out, so that we can track the package information. 4. Please provide a photo of the shipping label attached to the package, so that we can quickly find your package after receiving it. 5. Please do not send it back without paying the freight. If we still need to pay the freight when we receive the package, we will reject it directly, and the package will continue to be returned to you, and you will have to pay the freight twice. And we won't refund you. Best regards ****** ****** ** ****** *************** ** ******** *** ****