Description

My elderly mother received two different letters/bills stating she owed the money for maintenance fee charge. She no longer travels and was never there. At first, she assumed it was a mistake in address, because the first bill was addressed to my deceased father with his correct name and address, but with her name as Martha. That is not her name. The second bill was again addressed to my father but included another name of Justin. She knows of no one with that name. She called the number to report the mistake when she got the first bill but only heard a continuous voice prompt with no connection. I tried and the same thing happened. Mom has no email or internet so I sent them an email explaining the situation and that I will be contacting the BBB if I do not hear back from them. I have not heard from them.