Description

This complaint is regarding my girlfriend, ***** *****, who received a "Final Notice" in the mail with a notice date of 9/17/2025 from this "bogus" company posing as a student loan consolidation and payment reduction program. They knew exactly how much ***** owed for her student loan so she thought it was all legitimate. Nice sounding people over the phone on several occasions. They told ***** that they could help reduce her monthly payment down to $89 a month. All she needed to do was allow them to take 3 payments of $299 before the reduction could begin. Unfortunately, *****, agreed to allow them to charge her account a total of $897 even though she never had a "good feeling about them." And now, after what's happened, I feel really bad because I strongly encouraged her to proceed. When ***** asked what company they represented, they "lied" and told her Mohela. We've both called them back numerous times. They have really weird music playing in the background and no way to leave messages, and when I called yesterday to speak to a manager, the man said they weren't there. ***** checked her online bank account a few days ago to see what company was attached to the 3 separate payments of $299 that was taken out and all it said was, "miscellaneous". ***** has been waiting to see when her $89 a month statement would begin to start paying on her new student loan consolidation, but it never came. Instead her personal information was transferred to a AidAdvantage who are now saying she owes $154 a month when she only had been paying $117 with Nelnet the past few years (before she mistakenly responded to these scammers!) Just don't want anyone else going through this! We will report them to the Federal Trade Commission and our State's Attorney General's office in North Carolina. And will also file a complaint with her Wells Fargo Bank to try and recoup the money lost.