Description

On 11/13/25 Pro Chimney & Vent Masters arrived at my home to install the inside workings of my gas fireplace. After giving them a deposit of $460 on 11/3/25. The tech came in on the thirteenth and told me he was here to replace the “pilot “, but I told him “no..,you are supposed to replace all of the inner workings of this fireplace.” After a few rude remarks on his part he said he’d call his boss. He put his boss on the phone, and he said that the parts were inside the truck and the job would be completed. It gave me a bit of an alarm but I allowed him to start the job, After two hours (mind you they arrived very later (2:00pm) he said he was finished and o said okay, but why is that flame so high? He said he couldn’t lower it. I let it go. But as he was leaving, I smelled gas. He said no you don’t, but I insisted that he check for leak. He said “ oh yes, there is a leak. So he went to his car and brought back the old hose he had just replaced and installed the old one, saying that the new one did not fit. He left, but I felt the room very hot. So I turned off the flames but the pilot light stayed on and very intense and high, I especially noticed that soot and smoke filled the inside of fireplace, so I called my brother on the phone and showed him. He said I should go outside and turn off the propane tank, Next morning I called Mr Freeman and explained, he reluctantly said that he’d send someone out to fix it. NEVER DID AFTER DOZENS OF CALLS. This problem has still not been resolved and I’m left with an unsafe and inoperable fireplace. The credit card company is having me get another third party chimney company to investigate the problem. This means I will have to spend more money on this issue. This company is very unreliable, very unprofessional, rude, and have robbed me of $2000.