Description

I ordered a Buffalo Bills Highmark Stadium Farewell Season commemorative bell ornament on 11/30/2025 as a gift for my parents. The ornament was advertised at $15.99 however after taxes and shipping, the total was $28.99. I did receive tracking updates which said that the product went through Ireland customs. When the ornament finally arrived on 12/27/2025, I was shocked and disappointed to see that the wrong product had been sent. I had received a USA 250th Anniversary commemorative bell ornament in error. I immediately emailed the company with a copy of my invoice and a photo of the incorrect item and asked for them to expedite the correct product to me and if they needed the other ornament returned, to please set up a courier pick up at their expense. They replied quickly and apologized, but only offered me a $2 compensation refund. I replied again and said that was not acceptable, and that I either wanted the item I ordered or a full refund. They again emailed back and said that the best they could do was a $5 refund. I was not given any reason why they could not send the proper item. I am in the process of disputing the charge through PayPal now. I see this seller as dishonest and running a predatory sales practice. There is clearly no customer satisfaction desired and they seem to want to keep money for projects or services they never provided. I can only attach one screenshot but I am able to provide more (the entire conversation with customer service) if needed.