Description

Yes around the 14th of the month I was trying to get into my yahoo email, I was not able to after many attempts. I don’t know what I was doing next when a loud noise, and a big screen message came on alerting me about a virus, and to call the number given. I could not X out, and did not try to turn it off.. not thinking that way. So I called the number, and they said they were a tech service that could help me stop the noise. But we had to Extension button at the top right. They had to walk me through every step. Then they asked a lot of questions such as if this was happening on my phone I told them No, only my computer and what I was doing when it sounded. They got into my email that I gave them. They had ask for a code from the Extension box to do a remote look at my computer. This lasted for several hours. This guys name was Jerry with a Middle-Eastern accent. They told me some person has used my IP address to get into my email, and they had a way to get info to process two payments. So he told me because I have been compromised they will stop them from using my IP address. I don’t use my computer for banking, only to sometimes pay a bill. So I thought nothing suspicious. He said they took a $900, and a $500. I did not see this on my bank account. But Jerry was to see messages from Truist Fraud dept, and that the Bank was able to send them a picture of my bank account, and he could see my partial numbers of my bank accounts. So I talked by phone for a few days, because they would call me once a day, about there team working on my malware issue. Then he said about the third day his Manager will call me to explain, what other problems there were, or how it was effecting my bank, I can’t remember everything, but the explanation giving lead me to believe I had to send the 2100.00. What a fool I was. They said I would get the money back, but I had to send a check made out to the company, and send it Overnight, I did it on 12/15,paying $33. The guy thought it would cost no more than $25. Oh the Managers name was Travis, also Middle-Eastern accent. They got it on Thursday. I was then told the Manager will call me on Saturday morning to confirm that I did or did not have further issues, that I could get into my email. He said I would have my money no later than end of Tuesday. I’m mad now because normally I can see a payment pending when it is going to be direct deposited. Never saw anything so I stoped talking to them by phone, and only texted when they texted me to call. I said not until I get my money back. He said I’ll have it by 12/24 before the morning…still nothing.