Description

I made a purchase that was presented as a one-time charge. After completing the payment, I later discovered that it was actually a monthly subscription. As a result, I was charged $30 twice, for a total of $60, with one $30 charge occurring each month. As soon as I realized this was not a one-time purchase as it appeared, I contacted the company to request a refund. I had not intended to sign up for a subscription. I provided all billing details and information they requested. However, the company does not offer phone support or access to a human representative. All responses appear to be automated, and I repeatedly received the same AI-generated response despite continuing to provide the requested information. No meaningful review or escalation of my case has occurred. I made multiple good-faith attempts to resolve this issue directly with the company, but the refund request has not been addressed by a human agent. I am requesting a full refund of the $60 and a review of the company’s billing and customer support practices, particularly regarding unclear subscription disclosure and the lack of human support for billing disputes.