Description

I placed an order with this company on 12/12/25 and my money was taken immediately. The website did not provide confirmation of the order. Fortunately, I took a screen print. I reached out via email to this company on 12/15/25 and 12/18/25 asking for confirmation of the order and when the order would be shipped. i received an email on 12/19/25 stating the order will be shipped on 12/20/25 and they would provide the tracking information. On 12/20/25, I never received an email with the tracking number, so I sent an email. I received no response. I sent another email on 12/22/25, stating I would contact my financial institution to put the order in dispute and I would notify several associations to report them, to which I received their response, "I forgot to include father christmas.