Description

I downloaded the Playful Rewards App in September of 2025. From September 3rd to November 29th, I earned 469,900 coins playing games, completing levels, and spending a total of $8 within game apps to generate a reward payout of $50. When I tried to cash out for the reward, I received numerous error messages that my identity could not be verified although I was inputting the correct codes and information. I reached out to their Support Team on 11/30/2025 in regard to the issue and received the following response from Alex on 12/01/2025: “Hi April, your verification didn’t go through. We can’t see the specific reason, but it usually relates to unclear details or information not matching your ID. Please try again and make sure you input the information as it is on your ID, even a single letter could sometimes be the reason the verification doesn't go through.” I made several more attempts before reaching out to the Support Team again on 12/04/2025. I received the following response from Roy Thomas on 12/04/2025: “Hi April, I am sorry to hear you are facing issues with the verification. I’ve checked the details on our end, and you have reached the maximum attempts for 24 hours timeframe. Please retry after 24 hours with the correct details and it should let you pass. If you need any further assistance, please do not hesitate to contact us.” I waited the advised timeframe to verify my identity again without any success. I reached out to the Support Team again on 12/05/2025 stating, “I have made multiple attempts to verify my attention and have submitted two requests. After my last request, I was advised to wait 24 hours and make another attempt. I was not able to make another attempt as I received a message that the maximum number of attempts have been made, which was previously shared in my second request. Please advise.” I received a response from Beth Larkson on 12/06/2025 stating, “Hi April, I see that your verification didn’t go through. We can’t see the specific reason, but it usually relates to unclear details or information not matching your ID. Please try again and make sure you input the information as it is on your ID, even a single letter could sometimes be the reason the verification doesn't go through. I've refreshed the server and you should be able to try again now!” I responded on 12/06/2025 stating, “I am receiving the same response as my previous requests, which is very concerning. I am not even getting the opportunity to make another attempt to begin verification as I keep receiving the message that I’ve made the maximum attempts. I have begun researching this company and found several articles in which this app has been reported to be a scam. I will move forward with compiling all of my emails and screenshots to file an official complaint.” I received a response from Beth on 12/06/2025, stating, “Hi April, I have manually overseen your verification status and it looks good to go. While reviewing your account, I have found some payment irregularities, could you provide me with all the proof of purchases for the money spent on offers in-app?” I responded on 12/06/2025 stating, “I am including screenshots of where I was awarded coins for in-app purchases on 09/10/2025 as well as the corresponding Apple receipt which shows payment was made.” All screenshots were sent and confirmed to be received by Beth via email on 12/6/2025 only for her to respond stating, “Unfortunately, the data on our end does not add up to the screenshots provided, your account is now locked. We understand this might be disappointing, but to keep things fair for everyone, we have to follow our verification process. Thanks for understanding and we appreciate you taking the time to reach out.” Beth did not provide any documentation to support her claim although I provided documentation from the Playful Rewards app and Apple to show where purchases were made, and coins were awarded. I informed Beth via email on 12/6/2025 of the next steps I was taking without a response, “I will move forward with filing an official complaint as it is now obvious this is a scam. I have provided screenshots directly from the app, which documented purchases were made as well as an Apple receipt whereas you have not provided any documentation of the data you are reviewing.”