Description

In October 18th I saw an advertisement for nice jackets on Facebook and I clicked on it, which took me to the website where the logo shows Bennett & Claire/ Boston MA and I thought the company was in USA I ordered jackets and a bag the items arrived after 12 days. when I opened the package and saw the jacket, I was very disappointed it wasn't like the one shown on the website it is completely different the material quality very poor, and the size was no accurate, so I didn't even bother opening the other 3 items When I wanted to return them I contacted by email and followed the instructions on the website but wouldn't give me the return address they responded by offering me a 10% I sent several emails and the kept offering me 20% 30% and 40% discounts and saying the cost of sending back will be $45us witch i don't mind to pay it but the still refusing to give me the address to send back. finally, I told them I was going to file a complaint with the BBB and after I mentioned filing the complaint they responded by giving me the RETURN address and the phone# to send it to CHINA and confirming that they were not in the USA but they are located in CHINA. This is a scam anyone would think that Bennett & Claire is in the USA, as the logo and photos on the website suggest that's why the didn't want to give us the address and my Amex card could not help me either. On December 17th American express told to send the items to China and is costing me to send $67.15 NOT $45 AS there were advertised in the web site of Bennet I hope they can give me my credit back to my Amex card amount of 216.85