Description

Business Name: QVR Vendors Order Number: 0000023311 Customer Name: Alexandra Theophile Payment Method: Cash App Card Issue: Non-delivery of goods / fraudulent transaction Complaint Statement: I placed an order with QVR Vendors, order number 0000023311, under the name Alexandra Theophile. Payment was completed using my Cash App card. On December 9, 2025, the seller created a USPS shipping label showing: “Shipping Label Created, USPS Awaiting Item – SUWANEE, GA 30024.” As of today, the package has never been tendered to USPS, and tracking has not updated for over one full week. USPS has confirmed they are still awaiting the item, meaning the seller never shipped the product. I contacted the merchant multiple times requesting either shipment confirmation or a refund. Instead of issuing a refund, the seller asked me to “wait more days,” which mirrors complaints made by other consumers and appears to be a pattern of deceptive behavior. I was also offered discounts instead of a refund, which I refused. Since the item was never shipped, and the merchant continues to delay without proof of shipment, I believe this constitutes failure to deliver goods and potential fraud. I am requesting a full refund and that this business be investigated to prevent further consumers from being harmed.