Description

Ornaments were advertised as 3D. They arrived as photos pressed in acrylic. Seller said returns too expensive contrary to return policy on website.. Here is their response: We apologize for the inconvenience. We have marked the size-related questions on the product detail page. The cost of transportation abroad is very high. If there is no quality problem, the company does not accept returns or exchanges. If there is a problem with the product, please provide the relevant video or photo to our email so that we can verify it. If you want to buy again, we can provide you with a 20% coupon. Thank you for your understanding and wish you a happy life! If you have any questions, please feel free to contact us. Best wishes Customer Service Department. This is their posted return policy: The TIDENOXpromises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact as we invest a great deal of care and love in packing & sending TIDENOX's . We have a complete return and refund policy: We do not accept exchange requests for any products. The return shipping fee needs to be borne by the customer. Our products can be returned and refunded within 20 natural days after arrival, To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the tidenoxcompany you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. To start a return, request one via our Returns Portal. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Whether a return fee will be charged for products that can be returned: We will charge a restocking fee of 5% of the product price. Here's how it works: You can email us at [email protected] Monday through Friday from 9am to 6pm (ET) We will provide you with a return address so that you can return the product to us.