Description

Mr-Chimney is the first link on a google search for Chimney Liners, Chimney Sweep, and Chimney Repair. They appear to be a reputable establishment, but this is a scam. The technician they sent to my home was not qualified to work on chimneys. He had no equipment, no camera, no ladder, no tarps, no protective gear, and a tiny shopvac that didn't work (I suspect that it didn't have a filter in it, it just blew soot all over the house). The technician asked me for towels and a caulk gun to preform the work. The work left my carpet stained and the entire first floor covered in soot. All surfaces where covered in the kitchen, living room, dining room, and family room. 6 hours of cleaning ourselves and then we still had to bring in a professional carpet cleaner. Additionally, Mr-Chimney quoted to fix some masonry work at the back of the chimney. They stated that mortar would be mixed up, basically that they would tuck point the brickwork. Instead he smeared a tube of caulk all over the back of the firebox. It looks like a child did the work and provided no improvement. Mr-Chimney will not respond to my complaint. I have called over 7 times, each time they promise to call me right back, and then they don't. They claim to have 5-star reviews on their website, but offer no link to them. They obfuscate their home location. They will send me to different emails, phone numbers, and people all in an attempt to avoid my complaint. They use the name Mr-Chimney to falsely associate themselves with local contractors with the same name.