Description

I purchased product on-line with this company on 11/29/25. I was charged $25.75 for the product, which I agreed to. On 12/11/25, I was charged an additional $29.99. I immediately emailed the support email of [email protected]. I received an undeliverable email on 12/13/25. I tried to email support again on 12/15/25 and received another undeliverable email on 12/16/25. I called the support umber on 12/16/25, (828) 445-2489. After a minute of speaking to someone, she hung up on me. I called back and spoke to someone else, she said that she did not work for Jack & Jill. She worked for a support company and would cancel my membership which I did not sign up for and I would not receive a refund. She refused to let me speak. When there was finally a break from her speaking, I mentioned to her that according to the website refunds are allowable if I contacted as soon as possible within 10 days. She then hung up on me.