Description

I initially saw the initial on TikTok. I did not feel comfort purchasing from TikTok so searched the website. I found the same item on the website and placed my order. Considering there was a note that all items are hand made, it said there would be a delay in shipping. I was patient and waited the time (2-5 weeks for production, 2-5 days to prepare for shipment). Once that time was up (plus a few days), I went online to their website to find customer service contact (I also did not receive any emails). That is when I discovered the only customer service method was a “contact us form” via their website or DM on Instagram. I DM via Instagram with no response. I referenced back to the website and this is what it says, “Once a pouch order is placed, it is immediately added to production queue, and materials and production time are allocated. All sales are final once placed. No cancellations and no refunds. No exchanges or returns, as all pouches are made to order.” Legally, they can not charge someone for an item they did send and/or receive. This “business” failed to send item and failed to notify customer of delay in shipment from quoted shipping time. No item was ever received by customer. Order date 10/30/2025, current date 12/14/2025.