Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

BBB Scam Tracker

Back to search

Scam information

This content is based on victim and potential victim accounts. Government agencies and legitimate business names and phone numbers are often used by scam artists to take advantage of people.

Description

On October 12, I ordered 12 Lighteme solar lights and paid online using my credit card. Three weeks later, I have not received my order, so I emailed the customer support. I received a response saying the style was changed and attached the new style. I responded saying I approved of the new style. I waited for another three weeks, and still did not receive my order. They told me I can cancel the order and they'll refund. So I told them to cancel and asked for a refund. Another two weeks passed, I have not sent the refund. I emailed them and was told there was a system with the bank, and I should get my refund soon. Two days passed, I received an email saying a refund of $29.98 is on the way. I checked my credit card account and it showed "Pending". The following day, I checked my credit card account again, and the refund of $29.98 disappeared! I believe they canceled the refund. All I can is I have been scammed! This is to alert the consumers never order from those Ads that comes up on Facebook.

Dollars Lost

$29.98

Targeted Person's Location

CA, USA- 94565

Scammer Information
Scammer location logo

Unknown Location

Mail logo

Unknown Email

Mobile logo

Unknown Phone Number

Web logo

lighteme.com

Scam Type

Online Purchase

Learn More

Business name

Heran Trading Co. Ltd.

Date Reported

December 12, 2025

Scam ID

1129309


Similar to your experience?

If you find a scam ID that matches your experience, tell us what happened and share the information you have.

Wish to dispute this scam report?