Description

I ordered some items off the tiktok shop, 3 of them that shipped together from China. The courier company "SpeedX" was used for the delivery. The package never came and it was labled as failed delivery. Upon reaching out the company there is no number to call, google seach has a number that is not in service. The only way to speak with through an AI bot chat. They stated that my package was attempted to be delivered but failed and listed various reasons "Your package with tracking number SPXGRR051902253465 has encountered an exception. The status indicates that it is being returned to the shipper, JSEXP, because SpeedX was unable to deliver it. I apologize for the inconvenience this may have caused. Please contact JSEXP for further support regarding this issue. If there's anything else I can assist you with, please let me know!" I have requested to speak with a live agent, but told there is no one. I have requested multiple email dispute requests with no follow up. I believe this company stole my items, looking at others posted reviews of the company they all have similar negative experiences. This company seems to be fraudulent.